Are patients satisfied with their care? Do they recommend the clinic or hospital near you? Are there many complications after operations? Are the meals and rooms attractive to the greatest number of people? For greater transparency, the High Health Authority (HAS) launched a new service at the end of June: QualiScope. The goal? “Let everyone learn about the level of quality of all health establishments in Francewhether public or private”, indicates the HAS in a press release (source 1).
What information can be found in QualiScope?
Qualiscope identifies more than 4,000 hospital sites throughout France. are directly accessible through a map, or through a search engine. By clicking on the establishment of your choice, you will access its “identity sheet”, which presents “key data to know and understand the level of quality of hospitals and clinics”.
For each establishment, we can discover:
- to them different sectors of activity (oncology, surgery, obstetrics, pediatrics, intensive care, etc.)
- the level of quality of care certificationawarded every four years;
- The results of indicators of quality and safety of caremeasured each year by HAS;
- the satisfaction index of the national e-Satis survey, measured directly from hospitalized people;
- the percentage of patients who would recommend the facility;
- results ofsecurity indicatorsfor example, complications after placing a hip or knee replacement.
Finally, each establishment is given a global assessment (scored out of 100), according to these criteria. It allows prospective patients to get an idea of the quality of accommodation and care, but also allows doctors to learn more about other establishments, guide their patients and compare hospitals.
Note: the tool must still improve by January 2023with new indicators integrated online.
Patients also have their opinion
The level of certification and the level of quality and safety of care are well measured by the HAS, but patient satisfaction and experience measured through questionnaires completed by key stakeholders after their stay.
How do I give my opinion about a hospital or clinic?
If you have recently been admitted to a hospital or clinic and have agreed to provide your email address, you will receive an email after discharge. Contains a link to reply to the national test e-satisfy on a secure platform. Responses are anonymous and allow HAS to calculate a score out of 100 to measure patient experience and satisfaction.
For example, for the Claude Huriez Hospital of the University Hospital of Lille, the establishment obtained a score of 81/100 based on the general evaluation of patients admitted in ambulatory surgery, including a score of 87/100 for satisfaction with the charge of attention and a score of 74/100 for the satisfaction of the room and the food. In the end, 80.4% of hospitalized patients would definitely recommend this center.
Is a TripAdvisor hospital really a good idea?
“It is good to take the opinion of patients, but in a scientific way, in a rational way, during an interview. And not on the basis of a questionnaire at the end of the hospital”, regrets Thierry Amouroux, contacted by news.fr (source 1). The spokesperson for the National Union of Nursing Professionals (SNPI) fears that patients will abandon certain establishments, to the detriment of others, causing many problems:
In the hospital the most important thing is above all the proximity […] The risk is that patients resort to the establishment with the highest value, and we can think that it will be the CHU, when there are already waiting lists everywhere. This can further delay wait times.
For her part, Emmanuelle Bara, communication director of HAS, also contacted by Actu.fr considers that “patients continue to be the ones who can best evaluate certain elements of their care”. “Obviously that’s what they perceive, but only they can tell us if they were well listened to, well informed, if their privacy was well respected… It has real value for us.” And to conclude: these opinions “are just an additional element” to the note, “it is not the only thing we use”.